Frequently Asked Questions
Everything you need to know about your Medichecks shopping experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your garments true to size?
Most of our collections follow standard international sizing. We recommend checking the specific size guide located on each product page for detailed measurements and fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Affirm.
Do you restock items that are sold out?
While some of our seasonal pieces are limited edition, we frequently restock our core essentials. You can sign up for 'Back in Stock' email notifications on the product page to be alerted immediately.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.